1. What products do you offer?
We specialize in moon lamps designed to create a warm, relaxing, and decorative atmosphere for bedrooms, living rooms, offices, nurseries, and other indoor spaces.
2. Where do you ship?
We currently ship within the United States only.
3. How long does order processing take?
All orders are processed the same business day after payment has been successfully confirmed.
4. How long does shipping take?
Standard shipping typically takes 2 business days after your order has been processed.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
6. What payment methods do you accept?
We accept secure payment methods available during checkout. All transactions are processed through trusted payment providers to ensure the security of your information.
7. Can I return my order?
Yes. Eligible items may be returned within 30 days of delivery, provided they meet the requirements outlined in our Return & Refund Policy.
8. When will I receive my refund?
Once your returned item has been received and approved, your refund will be issued to your original payment method within 3 business days.
9. What should I do if my item arrives damaged?
If your order arrives damaged or you receive the wrong item, please contact our customer support team as soon as possible with your order number and photos of the item. We will work to resolve the issue promptly.
10. How can I contact customer support?
If you have any questions before or after placing your order, please contact us at:
Email: customercare@kivora1.shop
11. Why are your prices so discounted?
Important Notice: Due to continuous financial losses, the merchant has decided to conduct a clearance sale at a loss. This clearance event offers customers the opportunity to purchase selected moon lamps at significantly reduced prices while supplies last.
12. Can I modify or cancel my order?
If your order has not yet been shipped, please contact customer support as soon as possible. We will do our best to accommodate your request, although modifications or cancellations cannot be guaranteed once order processing has begun.