At kivora1.shop, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging and accessories.
- Not show signs of misuse, damage, or excessive wear caused after delivery.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged, or altered after delivery.
- Products returned without original packaging or essential components.
- Items marked as final sale where permitted by applicable law.
Return Process
To initiate a return, please contact our customer support team with:
- Your order number.
- The reason for your return.
- Photos of the item if it arrived damaged or defective.
Our support team will provide return instructions after reviewing your request.
Refunds
After your returned item is received and inspected, we will notify you of the approval status of your refund.
If approved, your refund will be processed, and the funds will be credited to your original payment method within 3 business days. The exact posting time may vary depending on your payment provider or financial institution.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will provide an appropriate solution in accordance with applicable consumer protection laws.
For returns requested for other reasons, return shipping costs may be the responsibility of the customer unless otherwise required by law.
Exchanges
If you receive a defective or damaged product, please contact us promptly. We will assist you with an exchange or another appropriate resolution whenever possible.
Important Notice
Due to continuous financial losses, the merchant has decided to conduct a clearance sale at a loss. This clearance event does not affect your eligibility to request a return within the applicable 30-day return period or receive an approved refund in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: customercare@kivora1.shop